Privacy Policy
How we collect, use, and protect your personal information
Last updated: July 2023
This Privacy Policy describes how Family Beat ("the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from familybeat.co.za or otherwise communicate with us (collectively, the "Services").
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources. We may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
Information We Collect Directly from You
- • Basic contact details including your name, address, phone number, email
- • Order information including your name, billing address, shipping address, payment confirmation, email address, phone number
- • Account information including your username, password, security questions
- • Shopping information including the items you view, put in your cart or add to your wishlist
- • Customer support information including the information you choose to include in communications with us
Information We Collect through Cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). This may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as companies who support our Site and Services, and our payment processors who collect payment information to process your payment in order to fulfill your orders.
How We Use Your Personal Information
Providing Products and Services
We use your personal information to provide you with the Services, including to process your payments, fulfill your orders, to send notifications related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, and to arrange for shipping.
Marketing and Advertising
We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services.
Security and Fraud Prevention
We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe.
Communicating with You
We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- • With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping)
- • When you direct, request us or otherwise consent to our disclosure of certain information to third parties
- • With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business
- • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations, to enforce any applicable terms of service, and to protect or defend the Services
Cookies
Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services. We may also permit third parties and service providers to use Cookies on our Site to better tailor the services, products and advertising on our Site.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request that it be deleted.
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights in relation to your personal information:
Right to Access
Request access to personal information we hold about you.
Right to Delete
Request that we delete the personal information we maintain about you.
Right to Correct
Request that we correct inaccurate personal information.
Right of Portability
Receive a copy of the personal information we hold about you.
Security and Retention
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us. How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Questions about our privacy practices?
Call +27 83 239 6577 or email [email protected]